FAQs

Delivery is free on orders of £30 or more. Orders under £30 are £4.95. The £30 is your basket total including VAT, after any discounts. There’s no minimum order.

All orders are sent by standard tracked delivery and arrive within 2 to 5 working days. We don’t offer express delivery at the moment.

Every order is tracked. We deliver with DPD and Royal Mail, and you’ll be able to follow your parcel once it’s on its way. Get in touch if you need help tracking your order.

We deliver throughout the UK, including Northern Ireland and the Highlands and Islands, at the same rates with no extra charge. We also deliver to the Isle of Man at the same rates. We don’t deliver to the Channel Islands (Jersey and Guernsey) or outside the UK at the moment.

No, we don’t offer collection. All orders are delivered to your chosen UK address.

If your order confirmation hasn't arrived within 24 hours, or your order hasn't arrived in the time stated, email sales@brodies1867.co.uk or call 0131 653 4010 (Mon to Fri, 9am to 5pm).

Yes. You can cancel and return unopened tea, coffee, hot chocolate, chocolate and cakes within 14 days of receiving your order, as long as they're in their original, sealed packaging. Equipment can be opened to check it, and returned with all its parts and packaging. See our Returns and refunds policy.

Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and a photo. We'll send a replacement or give you a full refund, including the original delivery charge. Email sales@brodies1867.co.uk or call 0131 653 4010 (Mon to Fri, 9am to 5pm). See our Returns and refunds policy.

Allergens are shown in bold in the ingredients list on each product page.

Save 10% on every tea or coffee subscription order, for as long as you stay subscribed.

You choose: every 4 weeks or every 8 weeks. Select your preferred delivery frequency on the product page before adding to your cart or directly in your cart before proceeding to checkout.

No. There’s no contract or minimum number of orders. Skip a delivery, pause or cancel whenever you like.

Sign in to your account to see your upcoming orders. From there you can skip a delivery, pause or cancel your subscription, and update your delivery address or payment card.

You pay for your first order at checkout. After that, each order is charged automatically to your saved card when it’s placed, on the schedule you chose.

See our Subscribe & Save page for how it works and which products you can subscribe to.

Yes. We supply hotels, cafés, restaurants, offices and visitor attractions with coffee, tea and hot chocolate, from single sites to large estates.

Fill in our trade enquiry form and a member of our team will get back to you within one working day.

Yes. Machines are available to buy, lease or rent, with installation, servicing and staff training included. See Machine Solutions.

Call us on 0131 653 4010 (Monday to Friday, 9am to 5pm) or email sales@brodies1867.co.uk.